Return & Refund Policy

If your Qelxvani™ perfume or gift set arrives damaged, is incorrect or has another issue, please contact us with your order number and clear photos where available.

Requesting Help

Email service@vorzqeli.com or call 00852-5286303. Describe the issue and provide the order number. We will review the request and provide next steps.

Before Returning a Product

Please wait for return instructions before sending an item. Our listed business address may not be the designated returns location.

Perfumes and Gift Sets

The item's condition, packaging and reason for the request may be relevant to the review. Applicable consumer rights remain unaffected.

Refunds

If a refund is approved, we will communicate the amount and payment route. The time for funds to appear may depend on the payment provider.