Frequently Asked Questions
What does Qelxvani™ sell?
We offer perfumes, fragrance duos and perfume gift sets. Each product page shows the specific item and available purchase options.
What is included in a gift set?
Please check the product description and images for the contents of the particular set you are considering.
How much is shipping?
Available shipping options and applicable charges are displayed at checkout after you enter your delivery address.
How do I ask about an order?
Email service@vorzqeli.com with your order number, or call 00852-5286303.
Can I request a return?
Review our Return & Refund Policy and contact us before sending an item back. Include your order number and a description of the issue.
When is customer service available?
Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8). Messages sent outside these hours can be reviewed during the next business period.